SERVICE/WORK REQUEST PROCEDURE:

This procedure is applicable for requesting work or service from the Maintenance, Grounds, Housekeeping, Food Service, Safety, Security, Technology, and Transportation Departments.  Staff and Students may make requests by e-mail.  E-mail is the preferred way because it creates a paper-trail, is more expeditious, and maximizes service.

PROCEDURE FOR MAKING A REQUEST:

There is one email to address for all your immediate needs: servicedesk@lonmorris.edu

For emergency needs (everything is not an emergency), call one of the following:
  Security (Mark Johnson) 903-589-4045  (Rover on duty) 903-262-6860

With e-mail requests, expect a same work day response.

OPERATION PROCEDURE:

1. After the request has been received by the service desk, an e-mail response will be sent to the requester on the same work day acknowledging that the request has been received and is being processed.
2. The request will be considered by a person in authority.
3. Another e-mail response will be dispatched to the requester outlining a time-line for completion and an explanation, if the solution will require more than a day to complete.
4. Following the completion of a job, a follow-up, e-mail message will be sent to all contacts involved with the job.
5. If the expected date of completion must be extended, because of a dire necessity, an e-mail message will be dispatched to the requester with an explanation and updated information.  NOTE: Priorities will be set for rectifying problems and answering requests.
6. No responses will be made to hard-copy or verbal requests for service.

NOTE: Should Work/Service Requests fail to be addressed within a reasonable time, or should there be complaints regarding service, report these issues  to Tommy Ferguson (903-589-4016).

Please download the following form, place it conveniently in your computer, and use it as an attachment to e-mail for all service and work requests.


LMC Work Order Resuest Form (click here to download)